PRIVACY POLICY

During your use of the Platform and the provision of Services, we may collect personal data from you, Personal Data means all information, whether recorded in material form or not, and from that information, a person's identity can be seen or can be known reasonably and can be ascertained by directly by the body that collects the information, or when combined with other information, can identify a person directly, indirectly and with certainty. Personal data which includes but is not limited to:

  • Identity data, such as your name, gender, profile picture and date of birth;

  • Contact data, such as billing address, shipping address, e-mail address, and telephone number;

  • Account data, such as bank accounts and payment details;

  • Transaction data, such as details regarding orders and payments to and from you, and other details regarding products and services that you have purchased or obtained through the Platform;

  • Technical data, such as internet protocol (IP) address, your login data, browser type and version, time zone and location settings, browser plug-in type and version, operating system and platform, mobile device international identity, device identifiers and other technologies on the device you use to access the Platform;

During your use of the Platform and provision of the Services, we may receive personal data from you in the following situations:

  • When you use the chat function on the Platform;

  • When you subscribe to our publications or marketing materials;

  • When you interact with us, including when you interact with our customer service agents.

 

During your use of the Platform and the provision of the Services, you expressly consent to the transfer of your personal data from third parties to the PT Arsi Indo Graha website for the purposes specified in this Privacy Policy or other terms.

 

You must submit personal data that is accurate and not misleading and you must ensure that the personal data is up-to-date and notify us of any changes to the personal data. We reserve the right to request documentation to verify the personal data provided by you as part of our customer verification process.

 

We may only collect your personal data if you voluntarily submit personal data to us or as otherwise specified in this Privacy Policy. However, if you choose not to submit your personal data to us or subsequently withdraw your consent to our use of your personal data, we will not be able to provide our Services or provide you with access to the Platform.

 

You can access and update your personal information sent to us at any time, as described below:

USE AND DISCLOSURE OF PERSONAL DATA

The personal data we collect from you may be used by us, or shared with or transferred to third parties (including related companies, third party service providers and service providers and their related companies, companies located within or outside your country, third party sellers and users). others), for certain purposes including, but not limited to the following:

  • To facilitate your use of the Service or access to the Platform;

  • To respond to questions, feedback, claims or disputes, either in person or through our customer service agents

  • To process orders that you submit through the Platform, (Payments you make through the Platform for products

  • To deliver the products you have purchased through the Platform, whether sold by us or a third party seller. We may pass your personal information on to a third party to make delivery of the product to you (for example to our courier or supplier),

  • To keep you updated on the delivery of products, whether sold through the Platform by us or by third party sellers, and for customer service purposes;

  • To compare information, and verify with third parties to ensure that the information is accurate;

  • To verify your identity for fraud identification purposes;

  • To perform verification and financial transactions in connection with payments you make online;

  • To provide you with information that we think may be of use to you or that you request from us, including information about the products and services of our sellers or third parties, provided you have indicated that you do not object to being contacted for this purpose;

  • To process all complaints, responses, questions

  • To provide further attributes regarding you based on the personal data provided by you (either to us or a third party), in order to provide you with more targeted and/or relevant information;

SECURITY OF YOUR PERSONAL DATA

In order to protect your personal data from unauthorized access, collection, use, disclosure, processing, copying, modification, deletion, misuse or similar risks, we have implemented appropriate administrative, physical and technical measures such as:

  • Restrict access to personal data to individuals who need access;

  • Manage technology products to prevent unauthorized computer access;

  If you feel that your privacy has been violated, please contact us immediately.

PERSONAL DATA STORAGE

  • We will only retain your personal data for as long as we are required by law or as long as it is relevant to the purpose for which the personal data was collected.

  • We will stop storing your personal data, or remove the means by which such data can be linked to you, as soon as it is assumed that such storage no longer serves the purpose for which the personal data was collected, and is no longer necessary for any legal or business purposes.

 

RIGHT TO DISCLOSE PERSONAL DATA

YOU ACKNOWLEDGE AND AGREE THAT PT ARSI INDO GRAHA HAS THE RIGHT TO DISCLOSE YOUR PERSONAL DATA TO ANY LEGAL ENTITY, GOVERNMENT SUPERVISORY, TAX, LAW ENFORCEMENT OR ANY OTHER AUTHORIZATION OR RIGHT HOLDER FOR ANY RELATED LEGAL ENTITY, IF PT ARSI WAJAKIR INDO AGAINST YOUR PERSONALITY IS REQUIRED FOR THE PURPOSE OF FULFILLMENT OF ANY OBLIGATION, REQUIREMENT, OR CONDITION, WHETHER VOLUNTARY OR MANDATORY, AS A CONSEQUENCE OF ORDERS, COOPERATE WITH INVESTIGATIONS, AND/OR ANY REQUESTS OF ANY OTHERWISE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE NOT TO TAKE ANY ACTION AND/OR WAIVE YOUR RIGHT TO TAKE ANY ACTION AGAINST PT ARSI INDO GRAHA REGARDING THIS DISCLOSURE OF YOUR PERSONAL DATA.

 

THIRD PARTY SITES

The Platform may contain links to other websites operated by other parties, such as our business affiliates, merchants or payment gateways. We are not responsible for the privacy practices of websites operated by these other parties. You are advised to check the applicable privacy policies of these websites to determine how they will handle any information they collect from you.

 

You hereby acknowledge that you have read and agree to the Privacy Policy as described on the privacy policy tab on this website, and consent to the collection, use and disclosure of your Personal Data for the purposes as set out in the Privacy Policy.